Privacy Policy

1. Definition of Personal Information

'Personal Information' is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether recorded in a material form or not.

2. Collection of Information

When you visit our website, our systems automatically record standard log information to assist with site management and improvement. This may include:

• Your IP (Internet Protocol) address;
• Your network location and top-level domain name (e.g., .com, .au);
• The date, time, and duration of your visit;
• The pages you access and the documents you download;
• The referring website (if any); and
• The type and version of your browser and operating system.

We collect personal information that you voluntarily provide to us, such as when you:

• Contact us via email or a web form;
• Subscribe to our newsletters or updates;
• Register for events or membership; or
• Submit an enquiry, complaint, or comment.

At the point we collect personal information, we will take reasonable steps to provide you with a 'Collection Notice' that outlines the specific details of that collection.

3. Use and Disclosure of Information

Automatically collected information is aggregated and analysed to identify patterns of website usage, which helps us improve our site's functionality and content.

We will only use or disclose the personal information you provide for the primary purpose for which it was collected, or for a directly related secondary purpose you would reasonably expect. We will not use your details for any other purpose, add them to a mailing list, or disclose them to a third party without your express consent, unless required or authorised by Australian law.

We will not disclose your personal information to overseas recipients unless we have your consent or are otherwise required by law. In the event that we use service providers with data centres located outside Australia, we will take reasonable steps to ensure they comply with the APPs.

4. Direct Marketing

We will only use or disclose your personal information for direct marketing purposes where we have collected the information directly from you and you would reasonably expect us to use it for that purpose. In all other cases, we will only do so with your consent. In every direct marketing communication, we will provide a simple way for you to unsubscribe (opt-out) from receiving further communications.

5. Data Security and Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Information is stored in secure systems and is only accessible to authorised personnel.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Once the information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it.

6. Cookies and Tracking Technologies

Our website uses "cookies"—small data files placed on your device—to enhance your browsing experience and analyse site traffic. Cookies allow us to recognise your computer but do not personally identify you.

You can configure your browser to refuse cookies or to alert you when they are being used. Please note that disabling cookies may affect the functionality of our website. In compliance with Australian guidelines, we provide you with the option to manage your cookie preferences upon your first visit to our site.

7. External Links

Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices, policies, or content of these third-party sites. We encourage you to review the privacy statements of every website that collects personal information.

8. Children's Privacy

We take the privacy of children seriously. We encourage parents and guardians to supervise their children's online activities. Where personal information is collected from a child under the age of 18, we ask that a parent or guardian provide verifiable consent.

9. Communication Security

While we secure the information we hold, please be aware that the transmission of data over the internet is not completely secure. We cannot guarantee the security of information you transmit to us via email. For highly confidential information, we recommend using secure methods such as registered post or contacting us directly to arrange a secure alternative.

10. Updates to This Notice

We may update this Privacy Notice from time to time to reflect changes in law, our practices, or the digital environment. The updated version will be posted on our website with a revised "Last Updated" date. We encourage you to periodically review this page for the latest information on our privacy practices.

11. Contact Us & Privacy Concerns

If you have any questions, concerns, or complaints about this Privacy Notice, or wish to access or correct the personal information we hold about you, please contact our designated Privacy Officer.

We will endeavour to respond to your enquiry within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information, please visit the OAIC website at www.oaic.gov.au.